Cancellation and return
Cancellation or modification of products ordered
You can cancel or change within 24 hours after ordering, but be sure to check the color, price, quantity, etc. Before ordering. If you want to cancel or change the settings, please contact us by email.
If the product is defective or different from the order
If a "defective product" or "a product different from what you ordered" arrives, we will exchange or return the product as soon as possible. Please contact us by email as we will show you how to respond. We will bear the shipping costs for the return. If there is no exchangeable stock, we can offer a refund.
About product returns
You can return the product purchased within 10 days of arrival, whether the product is defective or not. Please note that you will be responsible for the cost of returning the product. Please contact us for more details on the return procedure.
However, we cannot accept returns in the following cases.
- Used products that have been repaired, washed or cleaned
- Delivery note: if you lose the product label, label or accessory
- Items that are damaged, dirty or lost when returned (including, but not limited to, boxes and accessories).
- Products with odors, stains or scratches on customer's products
- Sale items
- Items ordered using the gift wrapping service
Notes on returns
Be sure to keep a copy of the delivery note until the refund is completed. Please avoid using a return method that does not leave a copy of the delivery note, such as regular mail, to avoid problems.
Customers are responsible for the cost of return shipping costs unless the product delivered is defective or if the product delivered is different from the product ordered.
If you have returned the goods for your convenience and paid freight prepaid, we will deduct 20 euros for a lump sum refund.